Cool Data Plug
Privacy policy
Effective: December 20, 2024
Operated by Cool Data and General Solution Ltd. (”we”, ”our”, ”us”)
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Cool Data Plug mobile application and related services.
By downloading, accessing, or using Cool Data Plug, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Depending on how you use the app, we may collect the following types of information:
a. Personal Information
- Full name.
- Phone number.
- Email address (if applicable).
- Username or referral code.
- Other account-related details you provide.
b. Transaction and Wallet Information
- Airtime purchase history.
- Data purchase history.
- Wallet balance records.
- Deposit and withdrawal records (if applicable).
- Reward, bonus, or giveaway participation records.
- Referral earnings or activity.
- Order and transaction timestamps.
c. Device and Technical Information
- Device type and model.
- Operating system and version.
- App version.
- IP address.
- Device identifiers.
- Crash reports and diagnostics.
- App usage data and interaction logs.
d. Support and Communication Information
- Your messages or inquiries.
- Contact information used to reach us.
- Any details you provide related to the issue.
2. How We Use Your Information
- Create and manage your account.
- Process airtime and data purchases.
- Maintain wallet balances and transaction history.
- Provide rewards, referrals, promotions, or giveaway features.
- Verify eligibility for offers and in-app activities.
- Improve app performance and user experience.
- Detect fraud, abuse, suspicious activity, or unauthorized access.
- Provide customer support and respond to inquiries.
- Send service-related notifications, updates, or important alerts.
- Monitor app stability, troubleshoot errors, and enhance security.
3. Third-Party Services
Cool Data Plug may use trusted third-party tools and services to operate and improve the app. These may include:
- Google Play Services.
- Firebase Analytics.
- Firebase Crashlytics.
These services may collect limited device, usage, and diagnostic information in accordance with their own privacy policies.
We encourage you to review their privacy policies:
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information only when necessary and under the following circumstances:
- With service providers or technical partners that help us operate the app.
- With analytics and crash-reporting providers for diagnostics and app improvement.
- When required by applicable law, regulation, legal process, or government request.
- To enforce our rights, protect users, investigate fraud, or maintain the security and integrity of the Service.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide the Service.
- Maintain transaction and wallet records.
- Resolve disputes or support requests.
- Prevent fraud and abuse.
- Comply with legal, tax, security, or regulatory obligations.
Certain records, such as transaction history or financial activity, may be retained for a longer period where required for operational, legal, or fraud-prevention purposes.
6. Security
We value your trust and use commercially reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Links to Third-Party Sites
The app may contain links to third-party websites or services. If you click on a third-party link, you will be directed to that site. We are not responsible for the content, privacy practices, or policies of third-party sites and encourage you to review their privacy policies before providing any information.
8. Your Rights and Data Requests
You may contact us to request:
- Access to your personal information.
- Correction of inaccurate account details.
- Deletion of your account or personal data (where applicable).
Please note that some information may be retained where required for:
- Legal compliance.
- Security investigations.
- Fraud prevention.
- Transaction and financial record keeping.
- Dispute resolution.
To make a privacy or account-related request, please contact us using the email below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We encourage you to review this page periodically to stay informed about how we protect your information.
10. Contact Us